Coins.ph lists cash-ins through InstaPay and PESONet as under maintenance since 1:00 PM PHT on September 29, 2026, so money sent into a Coins.ph wallet from a bank or another e-wallet through either rail cannot arrive for now. Cash-outs are not affected: Coins.ph’s status page lists InstaPay Cash Out, PESONet Cash Out and P2P transfers as operational.
Transfers into Coins.ph wallets from banks and other e-wallets through the two rails have been unavailable since then. Coins.ph’s own status page lists both “InstaPay Cash In” and “PESONet Cash In” as “Under Maintenance”, under an incident titled “Instapay Cashin Maintenance” that still read “We are currently investigating this issue” when we checked it on September 30.
| Coins.ph channel | Status shown by Coins.ph |
|---|---|
| InstaPay Cash In | Under Maintenance |
| PESONet Cash In | Under Maintenance |
| InstaPay Cash Out | Operational |
| PESONet Cash Out | Operational |
| P2P Transfers | Operational |
| Payment Gateway | Operational |
What changed
- BeforeCoins.ph accepted cash-ins from banks and e-wallets through InstaPay and PESONet, with no receiving fee.
- Nowboth cash-in channels are listed as under maintenance; cash-outs through InstaPay and PESONet are listed as operational.
- EffectiveSeptember 29, 2026, 1:00 PM PHT
Who is affected
Coins.ph appears on InstaPay and PESONet under its operator’s name, DCPay Philippines, Inc. (Coins.ph ↗). Anyone moving money into a Coins.ph wallet by choosing DCPay Philippines as the recipient in a bank or e-wallet app, including from GCash or Maya, is sending through one of the two channels now listed as under maintenance. Coins.ph’s help pages tell customers to check its status page ↗ for channel availability before cashing in (Coins.ph ↗).
Money going the other way is not listed as affected: InstaPay Cash Out and PESONet Cash Out both show as operational on the same page. Coins.ph’s InstaPay cash-out fee is ₱5 per transfer in the BSP’s fee summary; fees for every bank and e-wallet are on InstaPay: limits and fees by bank and transfer fees by bank.
Warning Service interruptions draw fake “Coins.ph support” accounts offering to recover or push through a transfer. Contact Coins.ph only through its app or the support form linked from its official status page.
