UNO Digital Bank maintenance took the bank’s digital services offline for several days: UNO says it put its digital banking services under unscheduled, extended maintenance on October 11, 2026, reopened the UNO app for viewing on October 14 and expected all services back on October 16, ABS-CBN News reported on Friday, October 16. UNO says customer funds and balances were not affected. The Bangko Sentral ng Pilipinas (BSP) says supervisory action may follow its inquiry.
| Date | What UNO says happened |
|---|---|
| October 11, 2026 | Digital banking services placed under unscheduled, extended maintenance after technical issues were found, during the move to the UNO 2.0 platform; no advance notice to customers |
| October 14, 2026 | UNO app accessible again, with all account activity viewable; other services restored gradually |
| October 16, 2026 | UNO expects all banking services to be restored that day |
What changed
- BeforeUNO’s digital banking services ran normally.
- Nowafter unscheduled maintenance from October 11, UNO says the app is accessible and its other services are being restored; the BSP has an inquiry under way.
- Effectivemaintenance from October 11, 2026; statement reported October 16, 2026
On this page
What UNO said
In the statement quoted by ABS-CBN News, UNO Digital Bank said: “We assure everyone that our recent maintenance procedure did not impact customer funds or account balances, and that we expect all banking services to be restored today.”
The bank explained that “on October 11, following the identification of technical issues affecting our systems, we placed our digital banking services under unscheduled, extended maintenance as a precautionary measure while continuing our transition to the upgraded UNO 2.0 platform.” It said it could not notify customers in advance because the maintenance had to begin immediately, and it apologised.
UNO added that it will post updates through its official channels and that it is offering additional bonus interest to eligible savings accounts of affected funded customers.
What the BSP said
The BSP told ABS-CBN News that it is working with UNO to resolve the issue. “It should address the disruption and meet its obligations to its customers. Supervisory action may be applied, as appropriate, based on results of the ongoing inquiry,” the central bank said.
If you bank with UNO
- Check your balance and recent transactions in the UNO app now that it is accessible again.
- Before sending money out by InstaPay or PESONet, check in the app that transfers are open again.
- Raise a missing or wrong transaction with UNO through In-app Message and Live Chat in the UNO app, or its Customer Happiness hotline, (02) 8811 8866 (UNO FAQs ↗ · ).
UNO’s savings rates sit with nine other products on Digital bank savings interest rates in the Philippines. How InstaPay and PESONet differ is on PESONet vs InstaPay.
Warning A long outage draws fake “UNO support” pages and messages that offer to recover funds. Use only the UNO app and UNO’s official channels, and never give anyone your password, passcode or one-time PIN.
