Metrobank took its ATMs, cash deposit machines and its debit, prepaid and payroll cards offline from 10:00 PM PHT on Friday, October 2, to 4:00 AM PHT on Saturday, October 3, 2026, for scheduled system maintenance. The bank announced the window on October 1 and asked customers to “transact ahead of time”.
| Affected | What Metrobank listed |
|---|---|
| Banking machines | ATMs, Cash Accept Machines (CAMs), Withdrawal & Deposit Machines (WDMs) |
| Metrobank cards | Prime Debit Card, Prepaid Card, Paycard |
| Window | October 2, 2026, 10:00 PM PHT to October 3, 2026, 4:00 AM PHT |
What changed
- BeforeMetrobank ATMs, deposit machines and cards available as usual.
- Nowthe listed machines and cards were unavailable for six hours overnight; Metrobank says accounts “remain safe and secure”.
- EffectiveOctober 2, 2026, 10:00 PM PHT to October 3, 2026, 4:00 AM PHT
Who was affected
Anyone withdrawing cash or depositing at a Metrobank ATM, CAM or WDM during the window, and anyone paying or withdrawing with a Metrobank Prime Debit Card, Prepaid Card or Paycard. The advisory lists only machines and cards. It does not list the Metrobank app or InstaPay and PESONet transfers among the affected channels. Metrobank’s InstaPay and PESONet transfers have been free for individual clients since July 9, 2026, per the BSP’s fee summary, with every bank’s fees on InstaPay and PESONet transfer fees. PESONet itself runs on banking days only, with each bank’s cut-off on PESONet cut-off times.
For help or updates, Metrobank points customers to its social media channels and the Metrobank Contact Center.
Warning Maintenance windows draw fake “Metrobank support” pages and messages offering to fix a card or account. Metrobank’s advisory directs customers only to its own social media channels and contact center; never give a card PIN or one-time PIN to anyone who contacts you.
